Company Profile:

At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Together with our partners and customers around the world, we help cities to become better places to live in. In 2016, KONE had annual net sales of EUR 8.8 billion, and at the end of the year over 52,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Job description:

Commercial & Operations Solutions unit within KONE IT is designing, developing, maintaining and supporting the solutions across KONE’s digital and digitally enabled customer journey – marketing, sales, field service and project delivery and customer service.
Accelerate Digital is one of the four strategic shifts within KONE’s ambitious new strategy for 2025-2030. Accelerate Digital aims to fundamentally transform how KONE does service, by for example reaching significant productivity increase and improved field technician experience through digitally enabled technicians.

You will own the architecture, technical design, configuration, development and design related to our Field Service Management solution (FSM). KONE was the first company in the world to partner with Salesforce on the Field Service Management, and through that co-creation FSM entity is built on top of Salesforce Field Service Lightning solution, combined with custom built mobile experience for tens of thousands of field technicians.

As the Technical Design Lead you will lead and guide internal and external teams in developing and implementing FSM. You are responsible for establishing guidelines and processes, as well as validating and approving all designs. You will work closely also with Product Owners and Enterprise Architects to drive solution architecture, enabling high performance, maintainability, scalability and security.

Main Responsibilities

Own the technical design and solution both for FSM Core and FSM Mobile

Own the solution functionality design as per approved demands, and translate those to IT functional and technical requirements

Defines the optimal configuration with maximal utilization of out-of-the-box functionality vs KONE-specific customization

Support in defining data model and controlling data integrity for the solutions

Support application support teams and KONE service management in problem management

Support FSM license management

Ensure that solution development is in line with business objectives, user needs, target architecture and IT standards & frameworks

Ensure the solution documentation is always up-to-date

Understand the FSM solution big-picture and the target state and it’s role in IT landscape and service business processes.

Qualification

The desired candidate will have

M.Sc. degree or equivalent

Professional experience of minimum 12 years in IT industry, with at least 8 years in Salesforce

Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation

Expertise and hands on experience in custom mobile architectures

Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.

Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage

Demonstrated track record of clear achievements from previous positions held

Experience in leadership and matrix organizations

Experience with supplier collaboration / collaboration with development partners

Experience in working in international environment with stakeholders distributed globally

Excellent stakeholders’ communication skills (both written and oral)

Excellent change management, analysis and problem solving skills

Excellent collaboration and communication skills in English