Company Profile:

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

Job description:

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

 

Process Manager Roles and responsibilities:

Editing and Proofreading: Ensure content matches brand tonality and accurately represents the brand’s online presence.

·        Collaboration with Design Team: Partner with designers to convert written content into engaging visual elements, providing suggestions for fonts, colors, infographics, and other design components.

Coordination with CRM Team: Plan, strategize, and execute content marketing initiatives in collaboration with the CRM team, ensuring timely and efficient campaign delivery.

Brand Consistency: Drive brand consistency across all platforms by maintaining high editorial standards and proofreading content for errors and inconsistencies.

Industry Trends and Technologies: Stay up-to-date with industry trends and emerging technologies, including AI, to ensure content strategies are innovative and effective.

Technical and Functional Skills:

Bachelor's degree in marketing, communications, journalism, English, or a related field.

Minimum of 5 years in technical copywriting for Omni-channel campaigns and brand collateral, including NPI, whitepapers, newsletters, etc.

Strong editorial, proofreading, and writing skills.

Familiarity with keyword research and SEO copywriting best practices.

Proficient in social media and content marketing, capable of crafting compelling narratives that captivate audiences, generate conversions, and add value to the business.

Demonstrated experience working with global brands, understanding their unique content needs and adapting strategies to fit diverse, international audiences.

Excellent interpersonal, verbal, and written communication skills.

Ability to manage multiple projects and meet deadlines under pressure.