Company Profile:

Ericsson is a leading provider of telecommunications equipment and services to mobile and fixed network operators globally. Our innovative solutions empower individuals, businesses, and societies to explore their full potential in the Networked Society. We are seeking a highly skilled and experienced Data Scientist to join our dynamic team at Ericsson. As a Data Scientist, you will be responsible for leveraging advanced analytics and machine learning techniques to drive actionable insights and solutions for our telecom domain. This role requires a deep understanding of data science methodologies, strong programming skills, and proficiency in cloud-based environments.

Job description:

About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

 

What you will do

Actively Supervising of ITSM Ticket queues to maintain MTTR.

Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.

Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

First point of contact for support of any alarm/event/KPI related issues.

Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).

Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).

Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.

Node health checks and backups & trouble-shoot the deviation identified.

Sharing details for MIR & CSR to respective teams.

End to End Network Understanding.

3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

 

You will bring

Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.

Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.

IP Security protocols- IPSEC, GRE, VPN, CGNat.

CISCO ACI, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.

Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).

Product/Vendor knowledge on CISCO & Ericsson.

Good Communication & trouble-shooting skills.

5-10 years of relevant in IP Domain