Company Profile:

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job description:

Operations Manager need to meet and exceed business objectives ensuring consistent achievement of all operational and financial KPIs. Required to manage multiple sites to deliver an outstanding ‘Customer Experience’. Manage, inspire and motivate a number of Operation Managers and other direct and indirect supervisors to ensure operational excellence, high employee engagement and service improvement is achieved.

 

Establishes and implements short- and long-range organizational goals objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.

 

Manage people managers at Senior -OPS level, Span Control 150-200.

Daily/Weekly/Monthly SLA Performance Management of multiple sites.

Calibrate with India/US/PH Partners, RCA & prepping POA.

Communicating expectation clearly and setting a timeline for achieving goals.

Assigning responsibilities. Accountable for actions and decisions.

Developing frontline managers, Weekly, Monthly reviews with internal and external counterparts.

Managing Business updates and publishing required dashboards.

 

Qualifications and Skills:

 

Qualification: Graduate in Any Stream

 

Experience:  2-5 years as Deputy Manager/OPS Manager.

 

 

Skills:

Strategic thinking and planning skills

Excellent analytical and communication skills

Excellent MS Office Skills 

Logical decisions as part of efficient problem-solving in their role

Interpersonal Skills and Emotional intelligence

Interpersonal skills: learning and growth, teamwork, establishing trust, and cognitive agility.

Ability to work with cross functional teams and be able to communicate with people at all levels.

Must be responsible, knowledgeable, convincing, and able to adapt to change.

Self-Driven, People person and result oriented.

Flexible towards shift and location.

Other duties as outlined by leadership.

 

Preferred:

Experience in Scheduling, Eligibility and Benefits, Authorization verification and creation.

 

Eligibility and front-end experience.

Experience of transitioning multiple sites, on-site/off site.

High organizational skills