Company Profile:

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job description:

What You’ll be Doing   

Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.

Join us in the fight against fraud and help create a safer online world! 

During a Typical Day, You’ll 

Monitor and analyze transactions to detect and prevent fraudulent activities

Utilize analytical skills to identify patterns and irregularities

Investigate suspicious activities and implement preventive measures

Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations

Collaborate with cross-functional teams to enhance fraud prevention strategies for projects

Answer incoming communications from customers

Connect and resolve issues with customers using written communication only 

What You Bring to the Role 

High school diploma

1 year or more of technical support/troubleshooting experience – Freshers welcome to apply

6 months or more of customer service experience

Analytical and solutions-oriented mindset

Excellent online search skills

Great written communication skills, including grammar and spelling 

Computer experience

Flexibility to work in a 24/7 environment 

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community-minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Must be able to work on a rotating schedule and weekends/holidays if needed.

**Note:** Virtual interviews are available for candidates unable to attend interviews in person but open to joining Ahmedabad office if get selected.

A Bit More About Your Role  

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know you bring the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You’ll significantly impact the safety and security of the digital environment for one of the leading global online accommodation platforms.