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Associate Operations Manager (Cash Posting)

R1 RCM
Location: Gurgaon,Noida, Experience: 6 years - 12 years
Posted On: 24-Dec-2024 | Last Date to Apply: 31-Dec-2024 | No: of Vacancies : 2 | CTC: 7 to 10 Lacs

Company Profile:

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job description:

Job Description – Associate Operations Manager (Cash Posting)

 Primary Responsibility:

 Performance and People Management

 i.  Performance Management

Operational Service Delivery – SLA Metrics and KPIs

Financials – No revenue leakages

Process Improvement initiatives

ii. People Management

Attrition & ESAT

Employee Engagement

 

Role and Responsibilities:

 Required to handle a team / group of 15 to 20 FTEs

Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review

Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric

Periodically review team’s performance and recommend performance improvement plan wherever required

Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel

Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues

Responsible for work allocation / distribution to the team and monitor the team’s work

Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required

Generate and distribute management reports in accurate and timely manner

Perform data analysis for generating reports on periodic basis including adhoc

Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation

Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes

Able to interact with the client effectively

Willing to work in night shift / US timings

Willing to work in WFO setup

 Additional Skills Required:

 Proficient in MS Excel

Strong ability to analyze raw data, draw conclusions and develop actionable recommendations

Ability to handle multiple tasks of reporting simultaneously

Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.

Solid verbal and written communication skills are required

 

 

Key Qualifications

Bachelors

Education

Any Bachelors Degree

Skills

Cash Posting,,US Healthcare,Revenue Cycle Management,

Industry

KPO/Research/Analytics

Gender Preference:

Any

Job Type:

Full Time

Diversity Tags:

Not Applicable