Company Profile:

Merit is a London-based company where the teams are using cutting-edge technologies. We have our technology hubs in Chennai, Mumbai, and London. Merit is an AI-driven technology business, specialising in data collection, enrichment and data engineering. We excel at data; collecting, refining and interpreting information and managing data into diverse data platforms and systems. We underpin some of the world’s most trusted B2B brands with our proprietary data management systems and data solutions. We build resilient and scalable Cloud and on-prem solutions, ranging from simple web applications to large-scale enterprise data applications

Job description:

To converse with all our clients across the globe using the highest standard of English

  To achieve KPI and targets set by Team Manager

  To ensure that each customer receives a high quality experience of professional service thus achieving your call quality targets

  To ensure that all necessary administrative work is completed accurately and promptly on each call thus achieving your error rate target.

  To ensure that you always aim to exceed set targets on projects converting as many dials into verified ss 

 To maximize productive ‘phone time’ while working in the call centre, through achieving a calls per productive hour target

  To maximize productive ‘phone time’ while working in the call centre, through achieving verified calls per productive hour target (certain projects)

  To apply your skills with the enthusiasm needed to achieve the above targets

  To apply your skills when necessary to bring the product to life to the client and promote the benefits of the project

  Understand and work towards the Call Centre and Merit’s business objectives.

Job Description – Customer Support Executive 

 To support your team at all times in order to achieve team targets by demonstrating the appropriate interpersonal behaviors 

 To ensure you meet the schedule adherence target by being available to make/take calls when expected