Company Profile:

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job description:

Our Exciting Opportunity

We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Mostly application/infrastructure monitoring!

You will,  

•    Support the following systems and functions:  
•    Monitoring of the production system & ensuring its performance and stability
•    Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
•    Trouble Tickets resolution – Resolve day to day customer issues 
•    Coordination with IT/network teams to resolve any operational or functional issues 
•    Responsible for answering adhoc requests from various teams
•    Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
•    Deploy CRs on production environments and ensure smooth system performance
•    Follow ITIL processes and exhibit expertise in Incident, Problem and change management
•    Ensure SLA compliance for application and trouble tickets
•    Proactive competence development of self in new solution areas & certifications
•    Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
•    Investigate and troubleshoot application performance issues
•    Handle Incident communications and troubleshoot
•    Prepare RCA report for critical incidents
•    Carry out Vendor Coordination
•    Security Vulnerability review and fix
•    support PCI/DSS compliance management
•    SSL certificate management

To be successful in this role, you must have: 
•    Experience in web application  support
•    Excellent with Oracle WebLogic Server administration, Oracle Web-Centre Sites
•    Hands on exp in LDAP, J-boss, Tomcat, Apache
•    Good understanding of Webservices (SOAP, REST)
•    Strong SQL knowledge
•    Knowledge of deployment and maintenance of web-based applications using standard design patterns
•    Strong knowledge of Linux command-line environment
•    Shell scripting
•    App dynamics or alike monitoring tools experience
•    Application patch deployments
•    Security Vulnerability review and fix
•    Ability to support PCI/DSS compliance management
•    Handson with SSL certificate management
•    Good experience on WEB CENTER Sites content publishing
•    Able to use Heap dump and Thread dumps analysis to detect the issues.
•    Hands on with carry out JVM troubleshooting for isolation of issues and their causes
•    Team player capable of working independently
•    Good communication skills
•    Should be willing to work in 24*7 environment

Good to have skills:
•    Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
•    Vendor Management
•    Strong team leader skills. Past experience of leading a team fo 5-8 individuals is preferable.

Key Qualifications:  
Education: Graduate in Computer Science or similar  
Minimum years of relevant experience: 6 years into WebCenter sites & WebLogic Application Server