Company Profile:

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job description:

Our Exciting Opportunity 

 

We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Mostly application/infrastructure monitoring! 

 

You will,  

 

·       Support the following systems and functions:  

·       Monitor production system & ensure its performance and stability

·       Action on issues reported by L1/monitoring teams. Coordinate with L3/vendor team for restoration of any faults

·       Resolve Trouble Tickets – Resolve day to day customer issues

·       Coordinate with IT/network teams to resolve any operational or functional issues

·       Be responsible for answering adhoc requests from various teams

·       Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches

·       Deploy CRs on production environments and ensure smooth system performance

·       Follow ITIL processes and exhibit expertise in Incident, Problem and change management

·       Ensure SLA compliance for application and trouble tickets

·       Proactively carry out self assessment and competence development in new solution areas & certifications

·       Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

·       Participate and will drive the Requirements gathering, high-level and low-level design.

·       Participate in meetings with customers/MA project team on solution issues.

·       Troubleshooting API failures using Tibco Administrator, TIBCO Logs.

·       Participate in solving support issues/change requests in the support phase

·       Follow configuration and release management processes.

·       Carry out root cause analysis of incidents

·       Ensure near zero sev 1\2 incidents on the EAI stack in operations support projects

·       Carry out deployments inline with the MOPs / SOPs

·       Ensure system uptime and optimal performance by monitoring and carrying out BAU Activities like housekeeping, health check and alert monitoring.

·       Manage TIBCO domains using domain utility

·       Manage EMS server for TIBCO environment

·       Manage Hawk instances for creating new alerts / optimizing existing alerts to make the system more robust and intuitive.

 

To be successful in this role, you must have / should be able to: 

·      Hands-on experience on EAI (Enterprise Applications Integration)  - TIBCO

·      EMS (Enterprise Messaging Service)

·      Business Works 5.11 or above

·      Experienced on 3 Tier architecture with TIBCO as the middleware

·      Hands-on ability to churn out logs \ reports etc. from Oracle DB using SQL.

·      Hands on with TIBCO Hawk rules creation and maintenance

·      Experience in web application development and support

·      Hands on with XML, JSON, Web Service technologies (SOAP, REST).

·      Able to code and unit test in conformance to standards and design specifications using TIBCO BW 5.11 or above.

·      Understand the functionality and prepare unit test, system test and acceptance test plans AND be able to understand the functionality and review system test plans, their records submitted by developer team to accept or reject a change based on the completeness of testing

·      Participate and drive design review and code review.

·      Participate in installation, integration and User Acceptance testing

·      Handle change requests related to the solution as per the set process following ITIL standards.

·      Carry out impact analysis of requirements in CRs

·      Provide estimations for CRs based on impact analysis.

·      Carry out Shell scripting & Automation for mundane repetitive jobs.

·      Manage and administer Apache & Tomcat webservers

·      Should have strong learning and time management skills

·      Must be a team player capable of working independently

·      Must have good communication skills

·      Should be willing to work in 24*7 environment

 

Some Good to have Skills:

·      ITIL Certification

·      Prior experience in integrating CRM based solutions (Siebel, Salesforce etc)

·      App dynamics or alike monitoring tools experience

 

Key Qualifications:  

Education: Graduate in Computer Science or similar  

Minimum years of relevant experience: 5-7 years into TIBCO development / Administration