Company Profile:

We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. In India, our focus mainly lies in Research, Healthcare and Education businesses and the primary locations we operate from are: Delhi, Pune and Noida.

Job description:

Job Title:  Editorial Engagement Support Assistant

Job Type: Contract (6 months)

Location(s):  Pune (Kharadi)

 

About Springer Nature Group 

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

             

About the Role

Springer Nature works with thousands of external academic editors to run our journals. These editors are a  key driving force for strong submissions and journal growth, ensuring that rigorous and timely peer review of new manuscripts takes place. The Editorial Engagement Support Assistant (EESA) is responsible for providing an exceptional level of support to these editors. The EESA acts as a first point of contact for incoming queries to the editor support inbox, and ensures that new editors receive the best possible experience when joining the editorial board of our journals  

The EESA handles requests assigned to them in the editor support inbox – the primary point of contact for internal and external Springer Nature editors. The ESA supports the Editor Support Specialist (EESS) to resolve these queries and to ensure the data of the editors is accurate and up to date. 

Working with the EESS, the EESA supports a timely and efficient editor on- and offboarding process, including follow-up requests, contracting, providing editors with access to relevant systems and maintaining editor information in the related databases and processing payment requests The EESA also manages internal editors’ requests related to maintenance of Editorial Board Member data and access to submission- and other relevant systems. 

Working across our entire portfolio of journals, the EESA supports our editors throughout their time working with us so that they can perform their role to the required standards.

 

Role Responsibilities:

1. New Editorial Board Members (EBMs) experience: Supporting EBMs through the onboarding process so that they are fully-equipped to perform their roles.

Responsibilities include:

Supporting the editor invitation process

Creating editor contracts

Ensuring editorial board members have access to all relevant systems

Keeping EBM data accurate and up to date, in our databases and across  the journal homepages

Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team to support frictionless access to all relevant systems

Serving as test users for new systems and workflows related to EBM data maintenance

Handling Editor payment requests

2. Editorial Board Refinement: Supporting the Editorial Engagement Support Specialist with the Editorial Board refinement process and analysis of the related data

Responsibilities include:

Supporting Editorial Board Refinement related mailings, and requests

Analysing the related Editor survey

3. Customer Service: Processing requests from internal and external editors via the editor support inbox.

Responsibilities include:

Owning all requests assigned to them by the Editor Support Specialist, following through to completion

Troubleshooting systems and technical issues 

Executing APC Token requests and updating relevant databases/systems 

Providing EBM certificates

Key Relationships

Supporting the Editor and Reviewer Recruitment and Publishing teams with ensuring an excellent editor and reviewer onboarding process

Working closely with JEO /SNAPP support to solve editor access issues

Collaborating with customer service teams to ensure timely processing of all assigned tasks

Working with the Process & Content Management team to tackle database issues

Working closely with the OR support team to solve APC token issues

Collaborating with Publishers from the journals we support

 

Experience, Skills & Qualifications:

Experience

Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards

Well versed with publishing workflow/systems/processes

Experience of communication with external editors and internal stakeholders

Customer service experience

Experience in content management and journal (meta)databases

Skills

Strong organisational skills, with attention to detail

Able to see tasks through to completion, working to (often competing) deadlines

Excellent interpersonal and communication skill

Relationship building/teamwork

Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team

Problem solving

A high level of computer literacy – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly

Has a  customer-focused mindset

Qualifications  

Educated to degree level or equivalent

 

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.
Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers