Company Profile:

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job description:

About this opportunity

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP based cloud nodes(SDN, Vmware, UCS etc)   Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
 
What you will do

 

Actively Supervising of ITSM Ticket queues to maintain MTTR.

Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.

Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

First point of contact for support of any alarm/event/KPI related issues.

Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).

Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).

Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.

Node health checks and backups & trouble-shoot the deviation identified.

Sharing details for MIR & CSR to respective teams.

End to End Network Understanding.

 
You will bring

 

Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment routing.

Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.

Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).

Product/Vendor knowledge on Ericsson/ Cisco / Juniper SRX Firewall/A10 Firewall is must. 

Good Communication & trouble-shooting skills.

4-10 years of relevant in IP Domain and virtualization technologies.