Company Profile:

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job description:

About The Opportunity

We are looking for a Backoffice RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.

 

What you will do

·       Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.

·       Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L3 escalation is accurate.

·       Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.

·       Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.

·       
Handle governance calls & prepare all type of network reports & PPTs to present to the customer.

·       To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.

·           Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
To prioritize faults to meet SLA/WLA.

·       Shift Timings : 4AM to 1 PM

 

You will bring

·       Should possess knowledge of RAN 2G/3G/4G/5G Network KPI’s and able to promptly analyze, report and resolve issues.

Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
 

·       General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.

·     Ericsson vendor is a must. 

 Qualifications:

·       Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
 

·       Years of experience: 2-6 years