Company Profile:

Job description:

Broad Role Description:

Manager Customer Success is responsible to work closely with sales to ensure creation and successful closure of opportunities, new product penetration, competition landscaping and increase RMS from existing Large & Medium set of customers

Key Role Deliverables:

• Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr) and  long term (12 months)

• Understanding product landscape for Data, Voice, Security, Cloud,  Collaboration.

• Creating best possible opportunities for existing Large & Medium set of  customers, new products penetration, Competition landscaping & Increase  RMS based on assessment of customer's challenges (scoping &  solutioning).

• Ring fencing the existing customers through churn management

(Qualification & Experience)

• Understanding IT footprint of customer. 
• Understanding of customer Industry domain including terminologies, past and emerging trends 
• Understanding of IT landscape and emerging trends of multiple industries 
• Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation with TTL offering and increase EPPC • Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products 
• ~ 3 to 4 years of Team handling exposure 
• Total Experience of 9 – 14 Years’
• Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable 
• Market Research and Analytical Skills • Graduate or Post Graduation from reputed university

• Sales Certification on Data, Voice, Cloud will be an added advantage.

Personal Attributes

• Effective Communication

, Coordination and Negotiation skills 

• Effective team player

 • Presentation & Story Telling

 • Time Management

 • Attention & Eye for details