Company Profile:

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job description:

Our Exciting Opportunity:

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will

Collaborate closely with development support to ensure timely correction of code errors / bugs identified.

Provide High-demand Support on 24*7 shift as scheduled.

Proactively drive next generation support for our customers (e.g. Specialist Chat, Product Specialist on Demand Sessions, Customer Webinars etc.)

Identify gaps and develop supportability tools to ensure Product Support continues to deliver outstanding service and support models.

Work collaboratively with colleagues from Product Support and other lines of business to ensure our customers receive the best possible service.

To be successful in the role you must have

Excellent troubleshooting skills at all levels, from application to network to host.

Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding).

Experience in CBiO/DMP is preferred.

Experience in Database Administration (Cassandra, Hadoop, Timesten, Oracle), certification preferred.

Experience in Programming / scripting (Java, Perl, Shell, Python etc.)

Understanding of Virtualization Technologies (VMware, Red Hat Open Stack), certification preferred

Understanding of cloud-native technologies like Dockers and Kubernetes, certification preferred.

Understanding of Protocols like Diameter, Camel, SCAP, Gx, Gy etc.

Expertise in Redhat Linux administration and troubleshooting, better to have Redhat 7 RHCSA and RHSE Certification.