Midland Credit Management India Pvt. Ltd. is a subsidiary of Midland Credit Management Inc. (MCM), a company that assists consumers in resolving their past-due financial obligations. Since its founding in 1953, MCM has worked with consumers in the U.S. to achieve healthier financial outcomes through education and customized payment plans. The enduring success of MCM can be attributed to its three core values: caring, finding better ways, and fostering inclusivity and collaboration.

The company values diverse perspectives, champions fairness, and promotes inclusive dialogues. Its Diversity, Equity & Inclusion (DEI) Committee, led by employees, is dedicated to advancing DEI across all levels and identities. This committee provides mentorship opportunities, facilitates discussions on relevant topics, and drives initiatives that embed DEI principles into various functions, including recruitment, learning and development, and employee engagement.

As part of its DEI initiatives, MCM is committed to creating an empowering workplace for all genders. The Women@Encore & Allies (WE&A) forum nurtures a culture of allyship, while mentorship programs and career development initiatives help women leaders reach their full potential. This forum offers a platform for women employees to access knowledge networks within the organization. WE&A also promotes equitable practices throughout the employee lifecycle, including gender-sensitive policy frameworks and sensitization sessions for managers, while spearheading community impact initiatives focused on financial literacy for underprivileged youth.

Additionally, MCM ensures that its job descriptions are gender-neutral and free from bias, and its internal employee referral program actively supports diversity hiring. The company’s leave policy includes an iCare leave option, allowing employees to take time off for any mental or physical health needs without question. It also offers maternity, paternity, and adoption leave. MCM’s insurance policies extend coverage to same-sex partners and support gender affirmation surgeries. Accessibility remains a key focus, with the company’s new office building designed to be inclusive and accommodating for individuals with disabilities, featuring accessible restrooms and parking spaces.

In recent years, MCM has made significant strides in appreciating various cultures, identities, and ethnicities. Through its Global Cultural Exchange Program, the company observes significant cultural events to raise awareness about diverse communities and traditions, such as Hispanic Heritage Month and Black History Month. The Pride Network, MCM’s newest employee resource group (ERG), is dedicated to amplifying LGBTQ+ voices, fostering a sense of belonging, and providing resources to members and allies, including training on pronoun usage and educational activities during Pride Month.

In summary, MCM recognizes that DEI is an ongoing journey requiring commitment, measurement, and accountability. The organization remains steadfast in its responsibility to deliver tangible outcomes that cultivate a culture where all employees feel valued and celebrated.